Visa & Licensing Executive (Bahasa/english Working Language)

Job Summary

We are looking for a detail-oriented Visa & Licensing Executive to manage end-to-end visa/permit and licensing deliverables for clients. This role requires strong documentation accuracy, deadline discipline, and the ability to maintain a clear audit trail for every submission and follow-up.

• Diploma/Degree holder or a related field.
• Minimum ~1years’ experience in visa/permit, licensing, compliance, corporate secretarial support, or similar documentation-heavy roles
• Able to travel for manual submission at government office if necessary
• Malay & English are required working languages (written and spoken)
• Highly detail-oriented, responsible, and deadline-driven; able to manage multiple cases in parallel
• Proficient in MS Office / Google Workspace (especially Excel/Sheets) and email communication
• Chinese language ability is an advantage (for client communication)

• End-to-End Visa/Permit Case Handling
• Prepare document checklists and guide clients on required supporting documents
• Complete forms, compile submission packs, submit applications, track progress, manage additional requests (RFI), and close cases
• Handle multiple cases concurrently while ensuring timeline compliance
• Licensing / Compliance Support (as assigned)
• Support client licensing/registration/compliance submissions via online portals and/or physical submission where required
• Coordinate appointments and site visits / submission runs when necessary
• Ensure full compliance with immigration laws, regulations, and current policies.
• Prevent misrepresentation, false declarations, or document inconsistencies.
• Advise clients on potential risks, rejections, penalties, or blacklisting.
• Liaison with Authorities

o Act as the official liaison between the client and relevant authorities, including: Immigration Department of Malaysia via ESD / MDEC / MIDA / KDN, KPDNHEP & Local Authority (PBT)

• Client & Stakeholder Coordination
• Communicate with clients, relevant portals/departments and partners via email/phone/WhatsApp/WeChat.
• Provide clear status updates, missing document lists, and next-step action items
• Tracking, Filing & Evidence Management
• Maintain a case tracker (Excel/Google Sheets) with milestones, deadlines and reminders
• Maintain a complete evidence trail: versions, screenshots, receipts, acknowledgment slips, emails and supporting documents
• Support SOP and template improvements to reduce RFI and increase first-pass success rate

1. Compliance & Risk Management

o Ensure full compliance with immigration & local authority laws, regulations, and current policies.

o Prevent misrepresentation, false declarations, or document inconsistencies.

1. Professional Ethics

o Act with integrity, accountability, and professionalism.

o Avoid submitting false or misleading information.

o Safeguard client interests and the company’s reputation.

• Office based in Wisma UOA centre (convenient location)
• Structured SOPs, templates and case trackers to support fast onboarding
• Annual leave / medical leave according to company policy and applicable requirements
• Performance-based incentives/bonus (subject to company policy)
• Annual Leave
• EPF
• SOCSO
• EIS