Helpdesk Admin (Facilities Management)

Helpdesk Admin (Facilities Management)

1. Jun-2025

Full-time

Administrative, Facilities Management

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

About the Role:

As a CBRE Helpdesk Admin, you will provide administrative support to a department or manager. You’ll answer, screen and forward telephone calls, greet customers and resolve customer complaints.

This job is part of the Administrative Services job function. They are responsible for providing administrative support to areas of the business including operations, teams, job functions and senior management.

What You’ll Do:

• Perform administrative duties including conducting research, updating databases, and preparing collateral materials for mass mailings.
• Answer and route calls to appropriate personnel or voicemail. Respond to routine inquiries and provide information about the organization. Maintain confidentiality of all calls and information.
• Issue visitor's passes, validate parking and maintain guest logs.
• Assist with scheduling meetings and preparing conference rooms. Maintain reception area, conference rooms, and pantry areas.
• Interact with vendors for events and coordinate setup in conference rooms.
• Write routine reports and correspondence and respond to common inquiries or complaints from clients, co-workers, and supervisors.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.