[ref. q95310922] Sr. Manager, Operations

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Job Title:

Sr. Manager, Operations

Job Description

The Sr. Manager, Operations is responsible for coaching and supervising a group of Managers and Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Responsibilities:

• The resource should have Operational Excellence to build and manage large process (400+ resources). The person should have the ability to work in a high growth environment.
• The resource should have in depth knowledge of managing operations metrics – depth and width
• The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs /budgeting/quality and process efficiencies/ work force management and other support functions to operations
• The resource would be responsible for maintaining a strong customer relationship
• The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership
• Should have handled large teams in HC process with in depth HC knowledge of payer and provider business
• Should be able to scale up and provide leadership to teams as the centre grows – HC to non HC business

Desired Skills:

• Should have handled P n L responsibility
• Relevant exposure and depth Operations Delivery/ quality / transition etc. (depth of process know how)
• Ability to think out of the box - strategic thinking
• Very high focus on implementation - essential for process delivery as per SLAs/ SOWs
• Ability to interact and manage multiple customers
• Should be Analytical
• Preferred from 3rd party BPO
• Ability and proven track record to manage large teams effectively
• Good project management skills

Location:

MYS Cyberjaya

Language Requirements:

English

Time Type:

Full time2025-08-01

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