Application Support (Open for fresh grads!)

apartmentHiredly X placeSubang Jaya scheduleFull-time calendar_month 
Provide first-line application support to business users, ensuring timely and effective issue resolution.
  • Monitor, track, and manage support tickets related to:
  • CloudApps
  • Xilnex POS system
  • Metabuyer
  • Collaborate with product/application owners and external vendors for issue escalation and resolution.
  • Maintain comprehensive documentation of issue resolutions and standard troubleshooting procedures.
  • Identify recurring issues and recommend process improvements or automation solutions.
  • Support the rollout and updates of new applications by assisting with testing, deployment, and end-user training.
  • Bachelor’s degree or diploma in Computer Science or a related field, with at least 1 year of relevant work experience.
  • Strong troubleshooting and diagnostic skills.
  • Good interpersonal and communication abilities.
  • Capable of working independently on-site and managing priorities in a fast-paced environment.
  • Experience with helpdesk systems and service ticketing tools is an advantage.
  • Fresh graduates are also encouraged to apply.
electric_boltImmediate start

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