Senior Manager, Client Success
Concentrix Cvg Malaysia Kuala Lumpur Full-time
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Job Title:
Senior Manager, Client Success
Job Description
Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client
Key Job Functions:
- Project Management
- Effectively manage projects through all phases, with support from team members
- Collaborate effectively with project team members across functions
- Coordinate with and manage the output of vendors/ external partners
- Perform quality control functions on survey/research data, ensuring minimal/no errors
- Drive operational process improvement and innovation
- Client Management
- Proactively provide updates and constantly communicate with clients on program status for continued engagement
- Provide ongoing consultation to clients
- Contribute to best practice development and download of best practices to clients
Location:
MYS Kuala Lumpur - HSBC Bank Malaysia Berhad
Language Requirements:
Time Type:
Full time
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