Sales Operations Analyst

JOB DESCRIPTION

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.

For more than one hundred years now, we’ve been working at the forefront of shaping lives for the better, developing products that meet people’s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build a future home!

Your Role

Managing and executing the end-to-end return process for finished goods and spare parts, ensuring accuracy, efficiency, and alignment with company policies. My daily focus is on minimizing operational disruptions caused by returns while maintaining a high level of customer satisfaction and inventory control.

In this role specifically you will manage the full return cycle of finished goods and spare parts — from initiation to final disposition — ensuring compliance with internal policies and customer agreements. I coordinate closely with warehouses, 3PLs, customer service, and finance teams to process returns accurately, minimize delays, and prevent inventory loss.

What you'll do

• Monitor return requests from customers, service centers, or retail partners through system or email.
• Review and validate return reasons, conditions, and eligibility based on return policies.
• Coordinate return logistics with 3PL, warehouse, or transport providers.
• Communicate with internal teams (Customer Service, Quality, Commercial) to resolve any return discrepancies.
• Update system records and track returned goods to ensure timely processing and closure.
• Generate daily or weekly return reports to monitor trends, issues, and turnaround times.

• Execute the return process from initiation to closure, ensuring compliance with SOP and policy.
• Process system transactions: Goods Receipt, Credit Note triggers, Inventory adjustments.
• Handle physical return inspections or coordinate with warehouse teams for verification.
• Flag abnormal returns (excessive volumes, repeat issues, wrong items) and initiate investigations.
• Manage stock disposition: restock, rework, scrap, or supplier claim coordination.
• Ensure return KPIs are met lead time, accuracy, service level.

• At operational level, contribute of 1 productivity project to reduce logistic cost and return

• Collaborate with POM to identify recurring product issues and root causes.
• Work with Finance and Commercial to ensure accurate credit/debit notes and return value reconciliations.
• Partner with Customer Service and Sales to educate customers on proper return procedures.
• Contribute to policy refinement by providing data-backed return insights.
• Actively participate in system improvements (SAP, WMS, CRM) to streamline returns and reporting.

• Detail-oriented and organized — you don’t let things slip through the cracks.
• Assertive communicator — able to follow up with different teams to drive closure.
• Process-driven — you thrive in structured environments and seek to improve them.
• Resiliently able to handle complaints, pressure, and messy situations calmly.
• Customer-focused — balancing service recovery with cost-efficiency.
• Strong knowledge of supply chain processes, particularly reverse logistics.
• Hands-on experience with ERP systems (e.g., SAP, Oracle) and return module workflows.
• Analytical mindset with Excel/reporting skills to track and optimize return KPIs.
• Conflict resolution and cross-functional communication.
• Knowledge of warehouse operations, inventory handling, and damage classification.
• Basic financial literacy to understand credit note processes and cost impact.

Where you'll be:

• You will be based in Jakarta, Indonesia and reporting to Demand Planner.

Benefit highlights:

• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

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