Customer service - contract based

The ideal candidate will demonstrate strong problem-solving abilities and a creative approach to resolving customer inquiries.

Job Responsibilities:

• Manage incoming phone calls, emails and live chat.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Required language(s): Bahasa Malaysia and English.
• Required Skill(s): Admin, Customer Services, Client Services, Project Management, Data Entry, Office Management, Telephony Skills, Excel
• Preferably Entry Level specialized in Clerical/Administrative Support/Back Office Support or equivalent.