Administrator Customer Relations Executive - Klang
Maxniels Sdn Bhd Klang Full-time
Proficient in Google Workspace (Google Sheet, Google Doc, etc.) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Basic bookkeeping or financial reporting skills.
- Experience with data entry, database management, or inventory control systems.
- Ability to organize, file, and retrieve documentation efficiently.
- Excellent verbal and written communication skills.
- Ability to draft emails, reports, and other correspondence clearly and professionally.
- Ability to communicate effectively and professionally with customers.
- Strong conflict resolution and problem-solving skills.
- Empathy and patience in handling customer queries and complaints.
- Ability to manage multiple tasks effectively and meet deadlines.
- Strong attention to detail, ensuring accuracy in all customer records and administrative tasks.
- Ability to quickly identify problems and come up with effective solutions.
- Comfortable with troubleshooting and resolving issues independently.
- Familiarity with Autocount software is an added advantage
- Receive and verify supplier invoices, ensuring accurate billing and adherence to purchase orders.
- Handle payment tracking and follow-up on overdue invoices from customers.
- Issue and manage credit notes (CN) for customers, applying them correctly to customer accounts.
- Serve as the main point of contact for customer inquiries regarding billing, payments, and account-related issues.
- Resolve customer complaints and billing discrepancies promptly and professionally.
- Maintain positive customer relationships, providing excellent service and support.
- Maintain and organize financial records, including invoices, credit notes, and payment receipts.
- Ensure accurate and up-to-date filing of financial documents for easy retrieval and audit purposes.
- Assist in maintaining customer and supplier databases.
- Provide administrative support to other departments as needed.
- Assist with scheduling, managing office supplies, and general office management tasks.
- Collaborate with internal teams (sales, operations, and finance) to ensure smooth transaction processing and communication.
- Coordinate with customers and suppliers to ensure timely payments and resolve any issues that may arise.
- Assist in generating reports related to customer invoices, outstanding payments, and supplier transactions.
- Provide insights and updates to management on financial data, such as overdue invoices and payment status.
- Perform any other duties as assigned by the management, particularly in administrative and financial tasks.
- Career growth opportunities
- Job security
- EPF
- Socso
- Training provided
- 5 working days
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