Internship For IT Support

• Academic Background: Currently pursuing or recently graduated with a Diploma or Bachelor's Degree in Information Technology, Computer Science, Mass Communications, Creative Media, or a related field.
• Availability: Able to commit to a full-time internship for 3 to 6 months.
• Technical Knowledge: Basic understanding of computer hardware, Windows/OS environments, and local networking concepts (WiFi/LAN).
• Communication: Strong written and verbal communication skills to interact with clients and write clear social media copy.

• Productivity: Google Workspace or Microsoft Office (Word, Excel, PowerPoint).
• Design & Video: Canva or basic video editing applications (e.g., CapCut, Adobe Premiere) for creating quick social graphics and event reels.
• Social Media Platforms: Facebook, Instagram, LinkedIn, and TikTok business/creator suites.

Position Overview

You will report to the Senior IT staff and the Marketing lead.

Key Responsibilities

• Setup, configure, and operate interactive panels, projectors, and sound systems.
• Manage microphones and video conferencing gear for meetings and events .
• Troubleshoot and resolve technical issues during live training sessions .
• Provide on-the-spot technical support by remaining present during events .

• Maintain, clean, and inspect AV equipment, cabling, and connectors .
• Perform routine maintenance like updating firmware, software, and replacing consumables .
• Prepare and test equipment thoroughly before scheduled room bookings .
• Keep an accurate inventory of hardware, adapters, cables, and remotes .

• Monitor and maintain connectivity for both WiFi and LAN networks .
• Diagnose and resolve network issues within the training and experience centre .
• Manage user accounts and adjust device permissions as required .
• Escalate complex technical issues to senior IT staff when necessary .

• Create, schedule, and publish exactly 3 high-quality social media postings per week across active platforms.
• Promote training centre events, technology demos, and facilities online.
• Draft engaging copy and capture photos or short videos of the centre.
• Monitor online engagement by checking comments and messages weekly.

• Support technology demonstrations for prospective clients and visitors .
• Document technical resolutions and update internal troubleshooting guides .
• Write simple user guides detailing how to connect devices to panels .
• Hands-on experience with AV & presentation technology in a live event / meeting / customer-facing environment.
• Exposure to interactive panel / projector technologies and their setup / calibration.
• Practical troubleshooting skills: hardware, software, network for live events.
• Documentation, process development, customer service skills.
• Working as part of a team, interacting with multiple stakeholders (clients, event organisers, staff).
• Potential for future employment if performance is good.