It support executive | (ref:gy)
Agensi Pekerjaan Pasona Sdn Bhd Subang Jaya Full-time
Strong work ethic with ability to prioritize, work independently, and maintain high attention to detail.
- Effective communication skills with a collaborative, team-oriented mindset.
- Solid foundation in IT support, including L1 support, Microsoft OS troubleshooting, and basic networking/server knowledge.
- Self-motivated, fast learner who thrives in a performance-driven environment and embraces continuous learning.
- Minimum Diploma in IT (or equivalent) with relevant experience (preferred 2 years), and proficiency in English and Mandarin.
- Fresh Graduates are welcome to apply as well.
About Company:
Our client is a leading IT service provider specializing in secure digital transformation, AI solutions, managed services, and cybersecurity across Southeast Asia is seeking for a Help Desk & IT Support Executive to handle technical administration, IT support services and First point of contact for company's Customers.This role is seeking for IT Support professionals that has 1-2 years of L1 IT working experience looking to enhance their career. Fresh graduates are also welcome to apply!
Responsibilities:
- Serve as first point of contact for customers, providing L1 technical support and managing client expectations.
- Monitor data centre systems and respond to alerts, ensuring system stability and uptime.
- Perform remote maintenance, fault identification, escalation, and resolution following standard procedures.
- Handle multiple tools, tasks, and operational requests while meeting performance metrics and service levels.
- Support continuous service improvement through meetings, teamwork, and 24/7 shift operations including standby duties.
- Annual Leave
- EPF
- 5 Working Days
- Performance Bonus
- SOCSO
- Training Provided
- Allowance Provided
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