Mandarin Speaking Business Operation Officer at Midvalley (Degree Holder)

Requirements :

• Diploma or Degree Holder (Fresh graduates are welcome).
• 1-2 years working experience as a sales or operation job.
• Candidates with related pre-sales experience in the electronics industry will be an advantage.
• Having computer knowledge (Excel & word), good communication skills.
• Can start work ASAP.
• Working day and time: Monday-Friday, 8:30am~5:35pm

Job Description :

• On time respond to customer's inquiries (Quotation, Document, etc).
• Handle customer’s order, schedule, delivery confirmation and follow up.
• Manage concerned documents such as airway bill, invoice, packing list, custom form.
• Able to resolve customer interactions, transactions, comment, and complaints.
• To coordinate between internal (product specification, documentation, QA issue, etc) and external parties – factory or warehouse with customers in order to manage the sufficient stock.
• To understand customer situations to foresee customer's demand for preparing and adjusting the handling according to IT.
• Able to negotiate with internal and external teams via phone, email, or face to face meeting with all parties and customers.
• To support a variety of inquiries such as product specification, promotion status, documentation by working with internal counterparts.
• Coordinate internal process, monitoring and reporting some internal key indicators.
• Grasp customer's demand situation and order trend.
• Support for customer's account maintenance.
• Internal database maintenance, preparing budget, and reporting sales result. Job

• Diploma holders: RM 2,100 – RM 3,000
• Degree holders: RM 3,000 – RM 3,500