Customer Service Executive (Mandarin Speaker)
Avanti Media Petaling Jaya Full-time
Good command of English and Mandarin in both verbal and written communication required.
- Fresh graduates are encouraged to apply.
- 5.5 workday week (no shifts, no rotations).
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
- Possess good telephone etiquette with a smiley voice.
- Skill(s) required: Communication skills, problem-solving skills and patience.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively.
- Social media savvy.
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Delivering excellent customer service to customers via live chat, email and outbound call.
- Prospecting, generating, qualifying, and following up on leads and appointment setting for external sales team.
- Collaboratively work with the sales, marketing team, and management to develop lead generation strategies to generate lead opportunities with prospective customers to achieve KPIs and Sales Targets.
- Annual leave and sick leave.
- Bonus.
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle based on performance.
- Career Progression opportunities.
- Additional Benefits.
- Training Provided.
- Allowance Provided.
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