[ref. d98068024] Teleperformance - Customer Service Representative Cantonese Speaking

apartmentTeleperformance Malaysia Sdn Bhd placeGeorge Town scheduleFull-time calendar_month 
High School (SPM), Diploma and above are required.
  • Excellent communication skills in Cantonese language required.
  • Excellent commercial understanding.
  • Problem solving.
  • Sense of responsibility.
  • Independent and customer friendly.
  • Experienced with Customer Care, internet and hotel industry.
  • Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
  • Handle pre and post reservation inquiries by phone, e-mail and fax.
  • Handle customer requests by phone and e-mail.
  • Modify, change and/or cancel existing reservations.
  • Make outbound calls to hotels/guests to arrangement special requests.
  • Act as liaison between guest and hotel to resolve complaints.
  • Manage relationships with hotels by providing high levels of customer service and account management support.
  • Annual leave
  • Monthly performance KPI bonus
  • Language allowance
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