Sales Executive
Masdora Jewellery (M) Sdn Bhd Butterworth Full-time
Possess a Diploma in any field; fresh graduates are encouraged to apply for this entry-level Sales Executive position.
- Demonstrate excellent communication skills in both English and Bahasa Malaysia to effectively engage with a diverse customer base.
- Exhibit a strong aptitude for sales, with the ability to learn and apply product knowledge to meet and exceed sales targets at Masdora Jewellery.
- Cultivate and maintain strong customer relationships through exceptional customer service and proactive relationship management techniques.
- Effectively manage time and prioritize tasks to ensure efficient handling of customer inquiries, sales processes, and follow-up activities in a fast-paced retail environment.
- Apply problem-solving skills to address customer concerns and resolve issues promptly, ensuring customer satisfaction and loyalty.
- Utilize negotiation skills to effectively close sales and maximize revenue opportunities while adhering to company policies and pricing guidelines.
- Host live selling sessions (e.g., TikTok Live, Facebook Live, Shopee Live) to showcase and promote products.
- Assist in order processing, customer follow-up, and after-sales inquiries related to live sessions.
- Achieve and exceed monthly sales targets by proactively engaging with customers in the retail store, understanding their needs, and recommending suitable jewellery pieces.
- Develop and maintain strong customer relationships through consistent follow-up, personalized service, and proactive communication regarding new products, promotions, and events.
- Maintain a deep understanding of Masdora Jewellery's product catalogue, including gold quality, design variations, pricing, and current promotions, to effectively address customer inquiries and provide accurate information.
- Provide exceptional customer service by greeting customers warmly, actively listening to their preferences, and assisting them in making informed purchasing decisions.
- Process sales transactions accurately and efficiently, including handling cash, credit card payments, and other forms of payment, while adhering to company policies and procedures.
- Contribute to maintaining a visually appealing and organized store environment by assisting with product displays, restocking inventory, and ensuring the cleanliness of the sales floor.
- Actively participate in sales training programs and workshops to enhance product knowledge, sales techniques, and customer service skills.
- Sales-driven mindset with a good understanding of customer behavior and online shopping trends.
- Experience in live streaming, retail sales, or e-commerce is an added advantage.
- Ability to work flexible hours, including weekends and peak campaign periods.
- Annual Leave
- Medical Leave
- EPF
- SOCSO
- Unlimited Supply Pantry Food
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