Retail AI Specialist
3CCat Sdn. Bhd. Kuala Lumpur Full-time
Communication Skills: Strong verbal and written communication skills. You must be comfortable picking up the phone to call stores and typing professional responses to customers.
- Experience: 0–2 years of experience in retail, ecommerce, operations, or customer service. Fresh graduates with a strong willingness to learn are welcome to apply!
- Tech-Curious & Adaptable: You don't need to be a developer, but you should be comfortable learning new software, basic automation concepts, and how to train AI tools.
- Attention to Detail: Highly organized with a sharp eye for detail to ensure order accuracy and prevent errors when updating website prices.
- Problem Solver: Ability to think on your feet and resolve minor operational hiccups quickly.
- Team Player: A positive attitude and willingness to collaborate across the ecommerce and retail teams.
- Competitive Salary
- Hands-on training in highly sought-after AI and automation skills
- Clear growth and progression path within an expanding tech-forward ecommerce team
- Medical & Dental Benefits
Your Role
You will be placed at the intersection of Operations Management, Coordination, and AI Automation. You will be given ownership of real projects that impact how our business runs.
Main Responsibilities- Building Automations: You will design and implement workflows using low-code/no-code orchestration tools to automate repetitive operational tasks.
- AI Integration: You will experiment with LLMs and AI agents to solve business problems (e.g., customer service triage, data entry automation, inventory prediction).
- Operations Coordination: You will analyze our current operational bottlenecks and propose tech-driven solutions to fix them.
- Database Management: You will help manage and structure data flows between our frontend, backend, and third-party apps.
- Medical and Hospitalisation Leave
- Training Provided
- Medical Insurance
- Laptop Provided
- 5 working days a week
- Performance Bonus
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