Telemarketing team lead
CXL Group Petaling Jaya Full-time
A leading digital marketing company is currently seeking a Telemarketing Team Lead to drive the performance of our dynamic telesales team. This is a fantastic opportunity for someone with strong leadership qualities and a passion for results-driven sales to play a key role in our growth journey.
Core Responsibilities :
-Manage and coach a telemarketing team to generate sales-qualified leads through business sales calls to prospect customer- Recruit, train, lead and supervise telemarketers, providing coaching to improve performance and achieve business target
- Develop and implement effective telemarketing strategies aligned with overall sales objectives.
- Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.
- Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and securing sales appointments (follow up once appointment has been confirmed by your team.)
- Oversee CRM usage, ensuring accurate updates and data management.
- Conduct performance reviews, implement improvement plans, and foster a motivated team environment.
- Prepare reports on telemarketing activities, lead quality, and conversion rates
Who would be a great fit :
- Individuals with an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- At least 1- 2 years of management experience in the telemarketing/ outbound call/ B2B environment and able to manage 10 telemarketing executives.
- Have experience managing at least above 3 telemarketing executive
- Experience leading,mentoring, coaching and motivating teammates to meet goals and metrics.
- Excellent verbal and written communication skills in English and Mandarin.
- Candidates with prior experience in a marketing agency will have added advantage
- Knowledge and background in digital marketing is a strong plus
- Proficiency in Microsoft Excel reporting functions such as pivot tables.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Strong proven leadership capabilities and interpersonal skills
Addtional details :
- Benefits: Medical, Dental, Optical, Insurance Claim, Annual Bonus, Team Building, Oversea Company Trip, Performance Incentive Scheme, Birthday Leave
- Working Hours from 8:30 am - 5: 30 pm (Monday - Friday),WFH once a week
[Keen individuals may reach me at yalni.v@cxlgroup.com]
Concentrix Cvg MalaysiaKuala Lumpur, 11 km from Petaling Jaya
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