Kajang - Barista

Location: Puchong

Join Heytea, the global leader in milk tea, as a Tea Barista in our Puchong outlet! We are looking for enthusiastic individuals passionate about delivering exceptional customer service and crafting high-quality beverages. As a Tea Barista, you will be responsible for preparing Heytea’s signature drinks, ensuring a clean and efficient work environment, and creating memorable experiences for our customers.

• SPM/Certificate or higher in hospitality, F&B, or a related field.
• Fresh graduates are welcome to apply.
• Able to converse in English, Bahasa Malaysia and Mandarin.
• Prior experience as a barista or in the F&B industry is an advantage but not mandatory.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent Customer Service and Interpersonal Skills.
• Basic knowledge of F&B operations and equipment handling.
• Personal Traits
• Passionate about tea and beverages with a strong desire to learn and grow.
• Friendly, positive, and able to work well in a team.
• Flexible and willing to work shifts, weekends, and public holidays.
• Adaptable to Heytea’s corporate culture and standards.

• Prepare and serve Heytea’s signature tea and beverages according to company recipes and standards.
• Ensure accuracy and consistency in beverage preparation and presentation.

• Provide excellent customer service by greeting and engaging with customers in a friendly manner.
• Recommend beverages and menu items based on customers' preferences.
• Handle customer inquiries and resolve complaints professionally and efficiently.

• Maintain cleanliness and organization of the workspace, equipment, and customer areas.
• Assist with opening and closing procedures, including stock replenishment and preparation.
• Monitor inventory levels and notify the supervisor of any shortages.

• Work closely with team members to ensure smooth daily operations.
• Support colleagues during busy periods and assist with other tasks as needed.

• Follow health, safety, and hygiene standards to ensure a safe working environment.
• Adhere to Heytea’s Standard Operating Procedures (SOPs) and quality assurance guidelines.
• Staff purchase privilege on all products including festive merchandising.
• Medical Insurance.
• On-The-Job training.
• Opportunity to be trained in China.
• Monthly performance bonus.
• Festival gifts.
• Company contribution of EPF, SOSCO, EIS.
• Career development opportunities.
• Friendly team.