Customer Service Cum Sales Assistant - Kajang
SunFeet International Sdn Bhd Kajang Full-time
SPM / Diploma in Business, Marketing, or related field.
- Prior experience in customer service or retail sales is an advantage.
- Good verbal and written communication skills in English and Bahasa Malaysia.
- Ability to communicate clearly, politely, and effectively with customers.
- Customer-Oriented Attitude
- Friendly, approachable, and passionate about delivering excellent service.
- Ability to handle complaints and difficult situations calmly and professionally.
- Basic knowledge of sales techniques and the ability to upsell or cross-sell products.
- Goal-driven and able to meet sales targets.
- Technical & Product Knowledge
- Willingness to learn and understand product features, uses, and benefits.
- Basic computer skills (POS systems, Microsoft Office, etc.)
- Teamwork & Flexibility
- Able to work well in a team environment.
- Willing to work on weekends, public holidays, and in shifts, depending on store hours.
- Neat and professional appearance at all times.
- Provide Excellent Customer Service
- Greet and assist customers in a friendly and professional manner.
- Address customer inquiries, complaints, and feedback promptly and effectively.
- Sales Support
- Recommend and upsell products/services based on customer needs.
- Meet or exceed individual and team sales targets.
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Maintain strong knowledge of products, promotions, and services to assist customers effectively.
- Keep up-to-date with new arrivals and changes in product range.
- Assist in receiving, unpacking, and organizing stock.
- Ensure shelves are stocked and displays are neat and appealing.
- Handle returns, exchanges, and warranty claims according to company policy.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Ensure the sales floor is clean, organized, and safe at all times.
- Assist in visual merchandising and promotional displays.
- Work closely with team members and management to achieve sales goals and maintain high service standards.
- EPF
- SOCSO
- Annual Leaves
LumosKajang
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• Required language(s): Mandarin & English
• Freshers can apply.
• Experience in Customer Service is a plus.
You can connect with me directly on pooja@mangoglobal.in OR WhatsApp me...
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skills
• Ability to multitask, prioritize, and manage time effectively
• Able to work during public holidays
Will be great if you have:
• Experienced in the Customer Service industry and the call center is entitled to salary negotiations
Working shift...