Customer Service Associate (Mandarin) (fresh graduate)

apartmentHytech Consulting Management Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 
Provide front-line support to our customers via live chats, phones, and email.
  • Answering queries and resolving client issues regarding our products, platforms, and promotion.
  • Address customer feedback as well as complaints professionally.
  • Record and update customer data and other relevant information when necessary.
  • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices
  • Tertiary education, diploma or above.
  • Willing to work on shifts (including weekends if required).
  • Proficient in Microsoft Office.
  • Fluent English including written and verbal communication skills. Mandarin is an added advantage.
  • Effective communication skills.
  • A logical and analytical approach to problem-solving.
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