Mandarin Customer Relations Executive

apartmentAgensi Pekerjaan JobScoper Sdn Bhd placeJohor Bahru scheduleFull-time calendar_month 

Education: Minimum SPM qualification; fresh graduates are encouraged to apply.

  • Language Proficiency: Fluency in English and Chinese is required
  • Shift Flexibility: Willingness to work on a 24/7 rotational shift schedule, including weekends and public holidays.
  • Customer Support: Manage inbound inquiries, complaints, and feedback across various channels, including phone, chat, and email.
  • Issue Resolution: Address and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
  • Policy Communication: Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
  • Team Collaboration: Work effectively within a team environment to meet KPI targets and SLA requirements.
  • ALLOWANCE
  • KPI ALLOWANCE
  • NIGH SHIFT ALLOWANCE
  • EPF & SOCSO
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