Mandarin Customer Relations Executive
Agensi Pekerjaan JobScoper Sdn Bhd Johor Bahru Full-time
Education: Minimum SPM qualification; fresh graduates are encouraged to apply.
- Language Proficiency: Fluency in English and Chinese is required
- Shift Flexibility: Willingness to work on a 24/7 rotational shift schedule, including weekends and public holidays.
- Customer Support: Manage inbound inquiries, complaints, and feedback across various channels, including phone, chat, and email.
- Issue Resolution: Address and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
- Policy Communication: Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
- Team Collaboration: Work effectively within a team environment to meet KPI targets and SLA requirements.
- ALLOWANCE
- KPI ALLOWANCE
- NIGH SHIFT ALLOWANCE
- EPF & SOCSO
ESP Properties Sdn BhdJohor Bahru
Bahru
• Waktu Bekerja (Isnin - Jumaat)
Berminat boleh hubungi : En Izzat ()
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Email resume : Job Details
Job Info & Requirement
Contract Type Full-time
Job Type Executive
Experience Level < 1 year
Job Categories Sales
Minimum Education Required SPM...
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A long-standing neighbourhood mall in Johor Bahru - more than just a mall, it's a familiar and nostalgic spot where many locals grew up and created lasting memories.
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