F&B Operations Manager

• Diploma/Degree in Business, Hospitality, F&B Management or equivalent
• 5–8 years of experience in multi-outlet F&B operations (kiosk/QSR/retail F&B preferred)
• Proven track record in managing multiple locations with full P&L responsibility
• Strong leadership and team management capabilities
• Highly analytical with strong commercial acumen
• Hands-on, operationally grounded, and able to work in a fast-paced environment
• Willing to travel frequently between outlets

We are looking for a hands-on and commercially driven Operations Manager to oversee end-to-end operations of multiple F&B kiosks across major shopping malls. This role is accountable for full P&L performance, operational excellence, manpower planning, and brand consistency across all outlets.

1. Operations Management (End-to-End)

• Oversee daily operations across all kiosk locations to ensure smooth, efficient, and standardized execution
• Ensure strict adherence to SOPs, food safety, hygiene, and mall compliance requirements
• Conduct regular site visits and audits to maintain operational consistency

1. P&L & Cost Control

• Own and manage full P&L across all kiosks
• Monitor sales performance, COGS, labour cost, and wastage
• Implement cost control measures and drive margin improvement initiatives

1. Sales & Performance Management

• Drive revenue growth through promotions, upselling strategies, and mall traffic optimization
• Analyze sales data and implement actionable improvements
• Set and track KPIs for each outlet (sales, conversion - etc.)

1. Manpower Planning & Team Management

• Manage manpower planning, rostering, and deployment across multiple kiosks
• Recruit, train, and develop outlet supervisors and frontline staff
• Handle performance management, disciplinary actions, and staff retention strategies

1. Inventory & Supply Chain

• Oversee stock planning, ordering, and inventory control across all outlets
• Minimize stock variance, wastage, and shrinkage
• Coordinate with suppliers and central kitchen (if applicable)

1. New Outlet Setup & Expansion

• Lead new kiosk openings including setup, staffing, and operational readiness
• Work closely with landlords (shopping malls) on compliance, fit-out, and operational matters
• Support business expansion and scaling initiatives

1. Customer Experience & Brand Standards

• Ensure consistent brand presentation and service standards across all kiosks
• Handle customer feedback and complaints professionally and promptly
• Continuously improve customer experience and service delivery
• Annual Leave
• Annual Bonus
• EPF
• SOCSO
• Allowance Provided
• Training Provided
• EIS
• Medical Insurance