Mandarin Customer Technical Support - Open to EE / ME Fresh Grads
Agensi Pekerjaan Tetap Hangat Sdn Bhd Kuala Lumpur Full-time
We are seeking a motivated and enthusiastic people to join customer technical support team. If you are fresh graduate and able to speak Mandarin eager to kick start your new journey in a dynamic environment, we encourage you to apply!
- Minimum Diploma or higher qualification in Electronic and Electrical Engineering or a related field.
- Fresh Graduate are encouraged to apply
- Fluent in English and Mandarin
- With BPO or Customer Service experience is added advantage
- Computer Literate, Fast Learning
- Willing to work in Shifts
- Confer with customers by email and live chat to provide technical support about products and managing end-to-end order process.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Coordinate with internal teams (production, logistic, etc) to ensure timely order delivery and resolve urgent issues.
- Ensuring Customer Service satisfaction with clients in maintaining client relationships
- Support team goals and adapt day/night shifts
- EPF, SOCSO included
- We provide medical coverage, You may claim up to the limit of your position
- Bonus
- Overtime and Night Shift allowances
- Support Environment and Career Growth
- Training provided
- 5 Working days
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