Quality Assurance Executive
Alphatel Global Sdn Bhd Petaling Jaya Full-time
Perform monthly live chat and historical chat monitoring, evaluate, and generate chat rating report to the Customer Service Manager and Senior Operation Manager.
- Conduct training session to cater improvement on chat quality.
- Assist Customer Service Manager in design of chat monitoring formats and quality standards, coordinate to discuss individual staff performance.
- Track, follow up and perform calibration in chat quality on recommended action.
- Create and improve quality assurance guidelines and SOP.
- Conduct one to one or one to all coaching with the customer service representative for quality improvement.
- Monitor all company’s platforms for any misconduct message and information such as live-chat, Whats-app, We-chat etc
- Monthly customers feedback and complaints reporting.
- Perform CSAT survey and Mystery shopping on behalf of client and prepare report for Top Management.
- Manage and execute that have be assign by Team Leader.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
- Minimum 1 years’ experience in same or relevant field.
- Required Language (s): English and Mandarin (written and spoken).
- Required Skill(s): Microsoft Office, Google Drive, Report writing.
- Excellent interpersonal, communication and presentation skills.
Agensi Pekerjaan Asia Recruit Sdn BhdKuala Lumpur, 11 km from Petaling Jaya
in the telecommunications (Telco) industry is preferred, but candidates from related industries will also be considered.
• Travel: This role involves travel. All travel and meal expenses incurred during work-related travel are claimable.
• Perform on-site quality assurance...
Nestlé (M) BhdKuala Lumpur, 11 km from Petaling Jaya
for a Quality Assurance Executive to lead a small team of Quality Assurance Assistants to ensure microbiological/ chemical/ sensory analytical services or specific services in raw/-pack/finished goods for the factory.
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Ampang Jaya, 19 km from Petaling Jaya
We are currently looking for a QA Manager for a leading player in the Food Manufacturing Industry with a legacy of more than 60 years in the world. This position requires your urgent attention.
• Attractive remuneration and benefits package
• Based...