IT Support Executive

We are looking for IT Support Executive to join our young team of motivated professionals. We provide post-project support to our customers on a mid-/long-term tenure with internal career growth opportunities.

An IT Support Executive is responsible for coordinate and be liaison in providing technical support and assistance to end-users relating to application system, hardware and software issues, and ensuring the smooth daily operations of IT systems in accordance to SLA defined by stakeholder company.

• Updating stakeholders on the status of their incidents and service/change requests.
• Perform Administrative tasks regarding raising logs, problem escalation and tracking statuses for logs.
• Response and monitor all tickets logged are met within SLA.
• Resolving IT incident, service/change requests from customers, and stakeholders within SLA timeframe.
• Gathering and analysing data to diagnose problems with systems.
• Collaborate with IT team and developers in resolving and providing best solution.
• Stay up to date with current technologies and technical developments.
• Provide day-to-day support to customers’ existing IT application team.
• Produces regular reports on status, service/change request progress, SLA performance, analyzes trends, and proactively identifies opportunities for optimization.

• The ability to take initiative, be self-motivated and have the willingness to learn.
• An adaptable and flexible attitude, being able to approach and solve a problem by examining it from different angles.
• Strong interpersonal and analytical skills to gather information from employees and explain complex technical concepts in simple language.
• Demonstrated written and verbal communication skills to create useful support logs.
• The ability to collaborate within a team as teamplayer and leading a team.
• Observational skills to recognize warning signs that indicate potential problems.
• Good time management skills to provide updates and fixes within a promised time frame.
• Customer service skills to interact professionally and positively with stakeholders and customers.
• Basic knowledge of software/application development lifecycle.
• Basic knowledge of project management.
• Good general knowledge of IT and technology in business.
• Working knowledge on developing workflow processes and enforcing adherence to the processes.
• Diploma or Bachelor’s Degree in IT related field of study.
• Programming knowledge is a plus (preferably with a developer background).
• Minimum 1-2 years working experience in IT Industry.