Virtual Receptionist (Mandarin) – 5-Star Luxury Hotel Project

• Fluency in Mandarin (spoken and written) – English proficiency is an added advantage.
• Background in hospitality, hotel receptionist, or customer service is preferred.
• Strong communication, problem-solving, and multitasking skills.
• Ability to create a warm, professional guest experience virtually.
• Willing to work onsite in a professional office environment.
• Willing to work rotational shift

Candidates with a background in hotel front desk or hospitality will have an advantage.

• Handle guest inquiries and requests via email, chat, and outbound calls.
• Support guests with reservations, booking changes, and general hotel information.
• Deliver 5-star service standards in every virtual interaction.
• Coordinate with hotel teams to ensure a smooth guest experience.
• Maintain professionalism and efficiency in all communications.

• Attractive salary up to RM6,000
• Work with a luxury 5-star hotel brand
• Professional office setting (no face-to-face guest handling)
• Career growth opportunities in a global organization
• Be part of a dynamic, award-winning team