Kajang - Customer Service Executive (Hybrid Working Model)
ParcelDaily Kajang Full-time
Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
- Provide "Total Service" to our value customers.
- Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
- Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
- Responsible to update respective clients on each progress.
- Advising customer on shipment arrival.
- Monitor clearance and ensure timely delivery.
- Prepare customer reports (if applicable).
- Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
- Contribute to the development and refinement of customer service policies and procedures.
- Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
- Keep records of customer interactions, transactions, comments, and complaints.
- Performs other related duties as assigned.
- Candidate must be very fluent and able to type in English, Bahasa Malaysia, Mandarin will be advantaged.
- Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
- Fresh graduates are encouraged to apply.
- Someone who priorities career & hungry for success
- People management skill, good communication, multitasking
- Excellent in Microsoft Excel
- 5 working days per week, able to work during weekend (Saturday and Sunday)
Arvion Services Sdn BhdPetaling Jaya, 24 km from Kajang
needed, and meet SLAs to maintain high levels of customer satisfaction.
• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive > Senior Customer Service...
The Makeover GuysPetaling Jaya, 24 km from Kajang
As the Customer Service Executive at Cozyhomes (part of The Makeover Guys), you will be servicing both the homeowners and the tenants. You will be working on the top 1% handpicked homes in Malaysia. Your work will directly impact our business...
SH Cogent Logistics Sdn BhdKajang
Achieve at least Degree certificate in related field
• Proven at least 1-2 years customer support experience
• Able to communicate in Mandarin
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt...