Director (Retail Industry) New

A multinational company in the Retail Industry is seeking an experienced Managing Director to lead the company operations and drive business expansion in Malaysia.

• Act as the senior leader responsible for steering the company’s strategic direction, growth agenda, and expansion within Malaysia.
• Strengthen the organization’s internal systems, operational governance, cultural development, and structural scalability.
• Lead the company’s expansion plan by overseeing the rollout of new locations and preparing the business for long-term network growth.
• Manage overall outlet performance to maintain strong service quality, operational consistency, and disciplined execution across all branches.
• Enhance the operational foundation of the business by designing and refining systems, workflows, and standards informed by on-ground insights.
• Apply operational knowledge to influence commercial planning, elevate marketing initiatives, and improve customer-facing outcomes.
• Offer strategic direction to major headquarters departments to ensure unified execution and alignment of corporate objectives.
• Oversee financial performance, ensuring disciplined cost management, sound budgeting, and profitability across the retail network.
• Identify potential markets and site opportunities, oversee assessments, and ensure smooth execution of new store launches.
• Support strategic business evaluations, including early-stage analysis of potential partnerships or acquisition opportunities.
• Serve as the primary point of alignment between the Malaysia leadership team and the headquarters, ensuring cohesive communication and shared priorities.

• Director-level experience with at least 5 - 10 years of senior leadership experience in the Retail industry (Service or F&B).
• Proven capability leading a sizable store network and managing large teams within a high-volume, consumer-facing environment.
• Strong leadership track record in building teams, strengthening internal processes, and supporting organizational scalability.
• Experience overseeing multiple corporate or operational departments and ensuring cross-functional alignment.
• Strong financial literacy, including accountability for P&L outcomes and key financial decision-making.
• Strategically minded leader who remains connected to day-to-day operational realities and can guide an evolving, fast-growing business.
• Excellent communication and stakeholder management skills, with confidence in engaging regional or global executives.
• Experience in mergers & acquisitions is an advantage.
• Demonstrated career stability, reliability, and the ability to contribute over the long term.
• High level of professionalism, integrity, and the ability to represent the organization at senior levels.

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#stateKL

#countrymalaysia