Telemarketing Manager (Regional) - Basic Up to Rm15000 - Sunway/Subang
Agensi Pekerjaan Asia Recruit Sdn Bhd Shah Alam Full-time
Bachelor's degree in Business Administration, Marketing, or a related field is required.
- Minimum of 5 years of experience in telemarketing, telesales, or a related field, with at least 2 years in a managerial or team leadership role.
- Proven track record of successfully managing and motivating a telemarketing team to achieve sales targets and KPIs within a regional scope.
- Strong understanding of telemarketing strategies, techniques, and best practices, with the ability to develop and implement effective campaigns.
- Excellent communication, interpersonal, and presentation skills, with fluency in English, Bahasa Malaysia, and Mandarin to effectively communicate with diverse teams and clients.
- Proficiency in using CRM software and other telemarketing tools to track performance, analyze data, and optimize campaigns.
- Demonstrated ability to develop and maintain strong relationships with key stakeholders, including sales teams, marketing departments, and regional partners.
- Must be willing to work onsite in Shah Alam.
- Develop and implement regional telemarketing strategies to achieve sales targets and expand market reach.
- Lead, train, and motivate a team of telemarketers to consistently meet or exceed performance goals.
- Monitor and analyze telemarketing campaign performance, identifying areas for improvement and implementing corrective actions.
- Manage and optimize telemarketing scripts, call flows, and customer interactions to enhance conversion rates and customer satisfaction.
- Collaborate with sales and marketing teams to align telemarketing efforts with overall business objectives and marketing campaigns.
- Conduct regular performance reviews and provide coaching to telemarketers to improve their skills and productivity.
- Ensure compliance with all relevant regulations and company policies related to telemarketing activities.
- Prepare and present regular reports on telemarketing performance, including key metrics such as call volume, conversion rates, and revenue generated.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Agensi Pekerjaan Asia Recruit Sdn BhdShah Alam
Ijazah Sarjana Muda dalam bidang berkaitan.
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