Customer Care Representative
Infinitepay Sdn Bhd Seberang Perai Full-time
Fresh graduates are encouraged to apply.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a customer-centric approach.
- Ability to handle challenging situations with patience and professionalism.
- Basic computer skills and proficiency in relevant software applications.
- Able to work for shift, morning shift from 8am – 5 pm, afternoon shift from 1pm – 10pm
- 5 Days per week, working days : Thursday to Monday.
- Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
- Provide accurate and timely information to customers regarding our products & services.
- Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.
- Collaborate with other departments to ensure prompt resolution of complex problems.
- Escalate unresolved issues to senior customer service representatives or management as needed.
- Maintain accurate records of customer interactions, comments, and complaints into call log.
- EPF
- SOCSO
- EIS
- Annual Leave
- Overtime Pay
- Performance Bonus
- 5 Working Days
Heap Sing Huat Metals & Machinery Sdn BhdPerai, 3 km from Seberang Perai
Minimum 2 years experience in sales coordination
• Good communication & interpersonal skills
• Responsible, organised and able to work under pressure
• Reply customers enquiries through email, WhatsApp and telephone.
• Issue sales order...
Infinitepay Sdn BhdSeberang Perai
inquiries promptly and professionally through various channels (phone, email, chat).
• Provide accurate and timely information to customers regarding our products & services.
• Investigate and resolve...
Infinitepay Sdn BhdSeberang Perai
inquiries promptly and professionally through various channels (phone, email, chat).
• Provide accurate and timely information to customers regarding our products & services.
• Investigate and resolve...