Customer Service Executive

• Passionate about delivering exceptional customer service and possess a strong sense of urgency.
• Thrive in a fast-paced working environment and maintain composure under pressure.
• Demonstrate the ability to work independently and collaboratively within a team setting.
• Possess excellent communication skills and the ability to connect with people from diverse backgrounds.
• Maintain a meticulous approach to work and uphold high standards of accuracy.
• Proficient in Google Sheets and Microsoft Excel (cloud-based spreadsheet programs).
• Be the primary point of contact for our valued customers, promptly responding to inquiries via phone calls, emails, social media platforms (Messenger, WhatsApp), and other designated channels.
• Actively listen to customer concerns, understand their needs, and provide efficient solutions to inquiries and complaints within established timeframes.
• Collaborate effectively with internal departments, including Purchase, Transport, Warehouse, and Operations, to ensure seamless order processing, delivery, and service scheduling (in-house and on-site).
• Manage daily tasks, such as preparing quotations, tracking quotes and orders, processing orders and backorders, generating cash bills and invoices, and completing other necessary paperwork.
• Proactively follow up on quotations and customer payments to ensure timely settlements.
• Maintain clear communication with service outlets regarding pending jobs, guaranteeing adherence to completion deadlines.
• Inform customers proactively about any potential delays in orders due to product availability or transportation challenges.
• Gather customer feedback on service levels, analyze findings, and present them to management for continuous improvement.
• Possess a strong understanding of Windscreen2U's products and services portfolio.
• Participate in evaluating and refining existing customer service practices and processes.
• Provide administrative support to workshop operations as needed.
• Perform other administrative duties as assigned.
• Competitive salary and benefits package.
• Opportunity to work for a growing and dynamic company.
• Be part of a team that is passionate about customer satisfaction.
• Play a key role in ensuring smooth operations and customer delight.

If you are a highly motivated individual with a passion for customer service and a strong work ethic, we encourage you to apply! offers a rewarding career path for those who are committed to excellence.