(Mandarin Speaker) TELEMARKETING TEAM LEAD

A leading digital marketing company is currently seeking a Telemarketing Team Lead to drive the performance of our dynamic telesales team. This is a fantastic opportunity for someone with strong leadership qualities and a passion for results-driven sales to play a key role in our growth journey.

Core Responsibilities :

• Recruit, train, lead and supervise telemarketers, providing coaching to improve performance and achieve business target
• Develop and implement effective telemarketing strategies aligned with overall sales objectives.
• Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.
• Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and securing sales appointments (follow up once appointment has been confirmed by your team.)
• Oversee CRM usage, ensuring accurate updates and data management.
• Conduct performance reviews, implement improvement plans, and foster a motivated team environment.
• Prepare reports on telemarketing activities, lead quality, and conversion rates

Who would be a great fit :

• Individuals with an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• At least 1- 2 years of management experience in the telemarketing/ outbound call/ B2B environment and able to manage 10 telemarketing executives.
• Have experience managing at least above 3 telemarketing executive
• Experience leading,mentoring, coaching and motivating teammates to meet goals and metrics.
• Excellent verbal and written communication skills in English and Mandarin.
• Candidates with prior experience in a marketing agency will have added advantage
• Knowledge and background in digital marketing is a strong plus
• Proficiency in Microsoft Excel reporting functions such as pivot tables.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Strong proven leadership capabilities and interpersonal skills

Addtional details :

• Benefits: Medical, Dental, Optical, Insurance Claim, Annual Bonus, Team Building, Oversea Company Trip, Performance Incentive Scheme, Birthday Leave
• Working Hours from 8:30 am - 5: 30 pm (Monday - Friday),WFH once a week

[Keen individuals may reach me at yalni.v@cxlgroup.com]