Customer Service Executive (Mandarin Speaker) | Bayan Lepas - George Town
Career Horizons Sdn Bhd George Town Full-time
Education/Experience: Diploma, Degree or equivalent with at least 2 years of relevant experience in shipping / logistics industry preferably from freight forwarder environment.
- Demonstrate customer service focus.
- Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.- Proactive, self-starter, self-management, organized, hardworking, result and customer oriented.
- Excellent interpersonal and communication skills at all levels.
- Required language(s) : English and Malay.
- Possess good communication skill in verbal & written in English.
- Committed, trustworthy, reliable, discipline, dedicative, able to adapt and work in challenging business environment.
- Able to work independently and under pressure with minimum supervision.
- Prior experience in MNC (Shipping/NVOCC) will be an added advantage.
- Prosses own transport.- Applicants should be Malaysian.
- Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
- Support the operations & Sales in the execution of the service delivery.- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
- Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
- Monitor data integrity of systems.
- Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
- Monitor, record and report the performance of our services with suitable recommendations to improve be IT is a Service delivery wins or Service failures.
- Work with the sales team to establish and strengthen customer relationships.
- Ensure service excellence and develop best-in-class platform for the customer/client.
- 13 months salary
- performance bonus
- MNC culture
- 5 working days
- medical benefits
- work life balance
Career Horizons Sdn BhdSeberang Perai, 5 km from George Town
Education/Experience: Diploma, Degree or equivalent with at least 2 years of relevant experience in shipping / logistics industry preferably from freight forwarder environment.
• Demonstrate customer service focus.
• Strong PC knowledge...
George Town
in the building materials industry, known for delivering premium roofing solutions and exceptional service. Our strong presence in the construction and hardware sectors is backed by a dedicated team that believes in quality, innovation, and long-term client...
Boostorder Sdn BhdGeorge Town
to YOU.
As a Customer Success Executive, you will be the primary point of contact for our customers, ensuring their success and satisfaction with our software solutions. Also, tasks include resolve issues, provide guidance, and maintain strong...