Penolong Pengurus Unit - George Town
Sodexo Malaysia Sdn Bhd George Town Full-time
Previous experience managing and leading a diverse workforce.
- Assist with training new colleagues and welcoming them into the team.
- Previous experience working in F&B and Hospitality management.
- Provide excellent customer service experience.
- Working closely with the Unit Manager to drive sales and increase profitability.
- Coaching, developing, and leading a team to achieve fantastic results.
- Good communication skills at all levels.
- Basic understanding of HR processes and procedures.
- Complete administration, stock take and banking / finance duties.
- Ensure that our restaurants look presentable and vibrant.
- Human Resources:
- Effective staff management, including motivation, development, performance management, recruitment at site.
- Organizing formal training with the Human Resources Department, providing structured on-the-job training, and identifying and addressing individual training needs.
- Overseeing work schedules for all employees to ensure full value is always offered to our clients and residents.
- Oversee the annual appraisals of all staff and conduct disciplinary action when required in conjunction with Operations Manager.
- Implementation of Standards:
- Ensure that the preparation, presentation, and service is carried out promptly according to Sodexo standards.
- Leading by example with a hands-on knowledge and involvement of all aspects of the catering operation striking an effective balance between this and the administrative duties.
- Delegating and instructing staff to ensure quality food service is always carried out.
- Food Safety:
- To comply with all statutory and Sodexo obligations regarding food safety, HACCP and hygiene standards.
- Achieve zero proven food borne illnesses or unfit food incidents.
- SEQ/ SHE manual and procedure
- Ensuring the kitchen and service team has adhere a working knowledge of and administers all food safety and HACCP practices / requirement.
- Menu Planning and Merchandising:
- To plan the menu together with the Head Chefs, for each operation's requirement.
- Establish an ongoing marketing / promotions campaign and ensure all staff carry this out.
- To maintain and continuously improve food services and standards.
- Finance:
- To manage all aspects of the food service, to ensure a sustainable financial result is achieved in line with the set budget.
- Manage the accounting and bookkeeping function with legible, precise, accurate and timely completion of the GRR, time sheets, stock take, payroll and other documents as required.
- Maintain the security of float, cash, equipment, stock and maintenance of the premises.
- To actively pursue and achieve budget targets and assist in budget compilation where appropriate.
- Reporting on actual business income to the Operations Manager on a monthly or as needs basis.
- Client Retention:
- Establishment and maintenance of sound business relationships with client and site managing team clients to ensure maximum business retention.
- To deal professionally with Customer feedback.
- Appropriate follow-up on client meetings and requirements with applicable correspondence, reports, and proposals as necessary.
- Innovation:
- Constantly refining and improving the operations and encouraging and recognizing innovation and incorporating innovations into work procedures.
- Development of new initiatives in all aspects of the business.
- General:
- Responsible for the overall daily outlet operations.
- Liaising with any contractors, agencies, and suppliers to ensure the services we offer are of a standard pleasing to the clients and guests alike.
- Ensuring purchasing is always in accordance with Sodexo policy and practicing accurate and safe stock control.
- Having a working knowledge of all Sodexo quality manuals and implementing all policies and procedures as per contract requirements.
- Reporting to the Operations Manager when and as required to do so for the effective overall management of the site.
- Completing and remitting any weekly or monthly reporting as required by Sodexo in an accurate and timely fashion.
- To maintain and continuously improve the efficiency and profitability of the operation.
- Performance bonus
- Free Uniforms
- Free meal
- Overtime
- Medical coverage & Premium Insurance
- Training will be provided
- Career progression
- Dental / Optical Benefits
- Transport / House Allowance
Sodexo Malaysia Sdn BhdSeberang Perai, 5 km from George Town
Working closely with the Unit Manager to drive sales and increase profitability.
• Coaching, developing, and leading a team to achieve fantastic results.
• Good communication skills at all levels.
• Basic understanding of HR processes and procedures...
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