Retail Operation Admin

apartmentitgeeks.my placeJohor Bahru scheduleFull-time calendar_month 
Minimum SPM or equivalent qualification
  • Experience in retail, sales, or IT is an advantage, but fresh grads are welcome
  • Good communication skills, friendly and confident when dealing with customers
  • Able to use computer and WhatsApp; basic IT knowledge is a plus
  • Must have own transport (motorbike or car)
  • Responsible, proactive, and able to multitask
  • Willing to work 6 days a week, including weekends
  • Work location: itgeeks.my HQ, Bandar Baru Uda
  1. Retail & Sales Operations
  • Attend to walk-in customers at the front desk
  • Engage with WhatsApp and social media leads
  • Assist customers in product selection and provide recommendations
  • Prepare and manage sales documents (quotation, invoice, receipt, DO)
  • Follow up on leads, bookings, and pending payments
  • Achieve personal and team sales targets
  1. Customer Service
  • Provide basic product explanation (laptop, PC, accessories)
  • Handle post-sale inquiries and coordinate with technician if needed
  • Ensure smooth customer experience from entry to exit
  • Assist in warranty claims and status updates
  1. Stock & Technical Support
  • Check incoming/outgoing stock (record in Google Sheet / POS)
  • Perform basic laptop checks (e.g., condition, battery health, serial number)
  • Assist in basic setup: Windows installation, software, cleaning
  • Coordinate with technician on repair and QC progress
  • ANNUAL LEAVE
  • EPF
  • SOCSO
  • Working Hours: 10AM – 7PM (6 hari seminggu, off-day ikut jadual)
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