[ref. m32867522] Senior System Analyst – L3 Production Support - Accenture

LI-GM

Sub-Domain: L3 Support

Years of Experience: Senior (L3: 6-9 years)

Location: Kuala Lumpur

Job Summary:

Experience with Microsoft Dynamics CRM is an added advantage.

Key Responsibilities:

• Serve as a primary point of contact for L3 support of banking applications within the CCO domain.
• Investigate, analyze, and resolve production issues related to Java applications and Oracle DB.
• Collaborate with L1/L2 support, testers, vendors, and business users to address incidents and coordinate solutions.
• Review and manage vendor fixes, verify resolution through testing, and support production implementation.
• Manage and review test scopes and support User Acceptance Testing (UAT) and Production Implementation (PI).
• Investigate and provide workarounds for Ctrl-M batch job failures and escalate recurring issues.
• Track and close PBI (Production Bug/Incident) tickets and support BAU activities across functional domains.
• Assist in middleware patching, OS patching, and certificate renewals.
• Ensure system compliance and performance standards are met in a 24/7 environment.

Required Skills & Experience:

• 6–9 years of experience in L3 Production Support, with deep involvement in issue triage, coordination, and resolution.
• Strong working knowledge of Java/J2EE applications.
• Proficient in Oracle and/or Microsoft SQL Server database troubleshooting.
• Hands-on experience with batch job scheduling tools like Ctrl-M.
• Ability to review logs, investigate performance issues, and recommend solutions.
• Familiarity with patching processes and SSL certificate renewal workflows.

Good to Have:

• Exposure to CRM platforms, preferably Microsoft Dynamics.
• Understanding of compliance and regulatory requirements in banking environments.