Internship iT Operation & Maintenance W3 Team Leader IDC @JB

1. 按照客户要求，执行7*24、5*8的IDC机房值守
2. 按照服务SLA要求，响应事件和执行工单，包括临时工作
3. 熟悉IDC机房环境和监控系统，通过巡检发现、识别风险，并可以按照EOP流程快速准确处理紧急事件，完成事件数据记录和初步的事件报告输出。

具备事件根因跟踪、分析、复盘和经验沉淀、总结的能力。

1. 熟悉工单系统，掌握SOP标准操作流程并严格执行，可以独立完成低风险的工单操作，确保零误操作和SLA达标率。

1. 熟悉IDC机房交换机、服务器、线缆等不同类型设备及其安装、上架、布放、维修等规范。可以按要求完成工勘、随工、零星施工和问题反馈。熟悉项目管理流程，具备项目实施过程中的风险控制、进度控制和项目验收的能力。熟悉项目管理工具和方法，具备项目协调、项目流程优化，实现或超出预期的交付的能力。
2. 完成其他包含在《服务合同》《外包需求说明书》及附件要求的相关工作。
3. 全日制大专或同等学历及以上
4. 计算机相关专业
5. 机房运维技能，对IT基础设施有一定了解，团队管理，沟通协作。
6. 逻辑清晰的表达，礼貌的倾听。
7. 团队管理能力，项目协调能力。
8. 本地语言+英语，或者本地语言+中文。

iT Operation & Maintenance W3 Team Leader IDC @JB Malaysia requirements:

1. Perform 7*24, 5*8 IDC server room duty in accordance with customer requirements.
2. Respond to incidents and execute work orders, including temporary work, according to service SLA requirements.
3. Familiar with IDC server room environment and monitoring system, discover and identify risks through inspection, and can quickly and accurately deal with emergency events according to EOP process, complete event data recording and preliminary event report output.

Have the ability to track, analyze, review and experience precipitation and summarize the root cause of the incident.

1. Familiar with the work order system, master the SOP standard operation procedure and strictly execute it, can independently complete the low-risk work order operation to ensure zero miss operation and SLA compliance rate.

5.

1. Familiar with different types of equipment such as switches, servers, cables, etc. in IDC server room and their installation, racking, deployment, maintenance and other specifications. Can complete work survey, follow up work, sporadic construction and problem feedback as required. Familiar with project management process, with the ability of risk control, schedule control and project acceptance during project implementation. Familiar with project management tools and methodologies, with the ability to coordinate projects, optimize project processes, and achieve or exceed expected deliverables.
2. complete other related work included in the Service Contract, Statement of Outsourcing Requirements and attached requirements.
3. Full-time college degree or equivalent and above
4. Computer related majors
5. server room operation and maintenance skills, knowledge of IT infrastructure, team management, communication and collaboration.
6. Logical and clear expression, polite listening.
7. team management skills, project coordination skills.
8. local language + English, or local language + Chinese.

1. 按照客户要求，执行7*24、5*8的IDC机房值守
2. 按照服务SLA要求，响应事件和执行工单，包括临时工作
3. 熟悉IDC机房环境和监控系统，通过巡检发现、识别风险，并可以按照EOP流程快速准确处理紧急事件，完成事件数据记录和初步的事件报告输出。

具备事件根因跟踪、分析、复盘和经验沉淀、总结的能力。

1. 熟悉工单系统，掌握SOP标准操作流程并严格执行，可以独立完成低风险的工单操作，确保零误操作和SLA达标率。

1. 熟悉IDC机房交换机、服务器、线缆等不同类型设备及其安装、上架、布放、维修等规范。可以按要求完成工勘、随工、零星施工和问题反馈。熟悉项目管理流程，具备项目实施过程中的风险控制、进度控制和项目验收的能力。熟悉项目管理工具和方法，具备项目协调、项目流程优化，实现或超出预期的交付的能力。
2. 完成其他包含在《服务合同》《外包需求说明书》及附件要求的相关工作。
3. 全日制大专或同等学历及以上
4. 计算机相关专业
5. 机房运维技能，对IT基础设施有一定了解，团队管理，沟通协作。
6. 逻辑清晰的表达，礼貌的倾听。
7. 团队管理能力，项目协调能力。
8. 本地语言+英语，或者本地语言+中文。

iT Operation & Maintenance W3 Team Leader IDC @JB Malaysia requirements:

1. Perform 7*24, 5*8 IDC server room duty in accordance with customer requirements.
2. Respond to incidents and execute work orders, including temporary work, according to service SLA requirements.
3. Familiar with IDC server room environment and monitoring system, discover and identify risks through inspection, and can quickly and accurately deal with emergency events according to EOP process, complete event data recording and preliminary event report output.

Have the ability to track, analyze, review and experience precipitation and summarize the root cause of the incident.

1. Familiar with the work order system, master the SOP standard operation procedure and strictly execute it, can independently complete the low-risk work order operation to ensure zero miss operation and SLA compliance rate.

5.

1. Familiar with different types of equipment such as switches, servers, cables, etc. in IDC server room and their installation, racking, deployment, maintenance and other specifications. Can complete work survey, follow up work, sporadic construction and problem feedback as required. Familiar with project management process, with the ability of risk control, schedule control and project acceptance during project implementation. Familiar with project management tools and methodologies, with the ability to coordinate projects, optimize project processes, and achieve or exceed expected deliverables.
2. complete other related work included in the Service Contract, Statement of Outsourcing Requirements and attached requirements.
3. Full-time college degree or equivalent and above
4. Computer related majors
5. server room operation and maintenance skills, knowledge of IT infrastructure, team management, communication and collaboration.
6. Logical and clear expression, polite listening.
7. team management skills, project coordination skills.
8. local language + English, or local language + Chinese.