Seberang Perai - Customer Success Executive

Must-have:

• Bachelor’s Degree / Professional Degree / Master's Degree in Computer Science, Software Engineering, Data Analytics, or related fields
• Fresh grads/ experienced candidates are welcomed to apply
• Proficient in English & Mandarin

Great to have:

• Excellent troubleshooting & problem-solving skills
• Ability to work independently & collaboratively
• Ability to work cross-functionally with other teams
• Outstanding interpersonal communication skills
• Strong curiosity & desire to learn

Fueled by a passion for digital transformation? Desire for a space where challenges & success thrive in the realm of speed & innovation? Feel like you can achieve more, but is handicapped by the current environment?

IF SO, we would like to talk to YOU.

As a Customer Success Executive, you will be the primary point of contact for our customers, ensuring their success and satisfaction with our software solutions. Also, tasks include resolve issues, provide guidance, and maintain strong relationships with our valued clients.

• Serve as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
• Troubleshoot technical issues and collaborate with our development team to resolve them promptly.
• Onboard new customers, conduct training sessions, and provide ongoing education and best practices to ensure successful adoption of our software.
• Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
• Document and track customer interactions and feedback to contribute to product improvements and enhancements.
• Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
• Assist in creating customer support documentation and knowledge base articles.
• Contribute to the development of an AI chatbot to enhance and automate first-line customer support.

• Open spaces and open-mindedness
• Dynamic, young and vibrant
• Lean operation – no red tape, swift decision-making
• Flexibility in career progression – freely move between different positions based on personal performance and passion
• High conversion rate from intern to full-time employee
• Casual workwear
• Free-flow snacks in pantry

• Fast-track promotions and above industry-norm compensation for top performers
• Medical insurance
• Subsidy in laptop of your choice
• Transport allowance
• One-off equipment allowance
• Flexibility in leave policy
• Carry forward - up to 40 days
• Credit leave - for PH falls on weekends