Supply Chain Operations Trainer
Accenture Malaysia Kuala Lumpur Full-time
Summary:
As a Trainer, you will enable new and existing team members to achieve job readiness and operational excellence within a fast-paced supply chain environment. You will bridge process knowledge, system proficiency, and performance standards through structured training, on-floor coaching, and data-driven learning interventions.You will work closely with Operations, Process, and Quality teams to ensure employees are equipped to perform effectively across order management, logistics coordination, tools, and SOP adherence.
Responsibilities:
- Facilitate new hire training programs aligned to operational processes, systems, and SOPs
- Conduct on-floor coaching to close knowledge and performance gaps
- Deliver training on process workflows, tools, policies, and operational controls
- Translate complex operational procedures into practical, easy-to-understand learning content
- Partner with Operations and Quality teams to identify performance gaps and conduct RCA
- Develop targeted retraining plans based on performance data and error trends
- Manage end-to-end training lifecycle for batches (5–25 headcount)
- Track, measure, and report training effectiveness and readiness metrics
- Lead training projects to improve training structure, content, and delivery methods
- Ensure training materials remain current with process and system updates
- Participate in process calibration sessions with stakeholders
- Support continuous improvement initiatives related to process adherence and quality
Skills & Capabilities:
Functional Expertise- Strong understanding of supply chain, order management, logistics, procurement operations, or shared services operations
- Ability to understand operational workflows and convert them into structured training
- Experience working with SOP-driven, system-intensive environments
- Proven experience designing and delivering process or system training
- Strong facilitation, presentation, and engagement skills (virtual and classroom)
- Knowledge of adult learning principles and instructional techniques
- Ability to analyze performance data, identify trends, and create targeted learning interventions
- Experience conducting RCA and translating findings into training actions
- Strong reporting and tracking skills using Excel / reporting tools
- Work closely with Operations, Process, and Quality teams
- Ability to influence and coach employees across different learning styles
- Strong communication and interpersonal skills
- Comfortable with training platforms, e-learning tools, and MS Office / Google Suite
- Experience training on ERP / ticketing / order management systems is a strong advantage
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