[ref. c07242720] Sales Manager - MICE
Mandarin Oriental Hotel Group Kuala Lumpur Full-time
Under the general guidance and supervision of the Director of Conferences, Meetings & Banqueting, and within the limits of hotel policies and procedures, effectively execute sales activities to maximize banqueting, conferences and meeting business opportunities in the defined market.
Sales Activities- Ensures that appropriate efforts are expanded on the solicitation and development of corporate end-users, local, regional and international conference organizers and accounts defined in the assigned portfolios
- Keeps a good record of top 20 top accounts from the above sectors and establish business development plans for such top events
- To actively solicit new potential accounts within areas assigned
- To be fully aware of the potential and buying decisions of all key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts
- To ensure MOKUL is a preferred hotel for major conferences in Kuala Lumpur
- To actively conduct site inspection for potential clients
- To attend daily Banquet Event Order Reading
- To attend daily morning briefing
- To attend weekly Group Resume Meeting
- To attend weekly Sales & Marketing Meeting
- To attend monthly Strategic Meeting
- To attend Bi-monthly CMBD Meeting
- To conducts pre and post event meetings with supporting departments and clients.
- To obtain competitor’s and hotel reading on a weekly basis and to provide information during weekly sales meeting and bi-monthly CMBD Meeting
- Provide customers with prompt service to fulfil their needs within our operational capabilities. To respond to all local enquiries within 6 hours and overseas enquiries within 24 hours. Effective follow-ups are to be conducted for such enquiries
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