Clinical Administrator

The Clinic Admin plays a vital role in ensuring the smooth day-to-day operations of the clinic. This role involves managing patient flow, maintaining accurate records, supporting medical staff, and delivering excellent customer service.

Key Responsibilities:

• Front Desk & Patient Management
• Greet and register patients upon arrival
• Schedule and manage appointments
• Answer phone calls, WhatsApp messages, and respond to patient inquiries
• Prepare and maintain patient records
• Handle patient check-in and check-out processes
• Customer Service
• Provide information about clinic services and procedures
• Handle patient feedback or complaints professionally
• Ensure a comfortable and welcoming experience for all visitors
• Administrative Tasks
• Maintain and update clinic database and filing systems
• Ensure cleanliness and organization of the reception and waiting areas
• Monitor office supplies and assist with ordering
• Prepare daily/weekly reports when needed
• Clinic Operations Support
• Coordinate with nurses and doctors to ensure smooth patient flow
• Assist in inventory management of medical and office supplies
• Help with billing, invoicing, and payment processing
• Manage claims (e.g., insurance, FOMEMA, SOCSO, etc.) if applicable

Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Able to use computers, appointment systems, and common office software (e.g. Microsoft Office, Google Workspace)
• Basic knowledge of clinic management software or willingness to learn
• Comfortable handling WhatsApp messages, phone calls, and emails professionally
• Good problem-solving attitude and patience when dealing with patients

Personal Qualities:

• Friendly, professional, and empathetic demeanor
• Reliable and punctual
• High level of integrity and respect for patient confidentiality
• Team player with a proactive attitude

Additional Requirements (if applicable):

• Willing to work on weekends or shift rotations
• Familiarity with medical claim systems (FOMEMA, insurance, SOCSO) is an added advantage