Marketing Officer - Ampang Jaya - ref. b71273919

apartmentWong & Kuay Dental Group Sdn Bhd placeAmpang Jaya scheduleFull-time calendar_month 

Minimum education: SPM and above

  • Language required: English, Bahasa Malaysia, Mandarin
  • Required skills: Marketing Strategy, Digital Marketing, Social Media Management
  • Fresh graduates are encouraged to apply
  • Basic Canva / CapCut editing for quick content production
  • Google Ads/Facebook Ads basic setup and monitoring
  • Basic SEO understanding for improving web visibility
Customer Service (Marketing Support Role)
  • Handle online inquiries (WhatsApp, website, Facebook/Instagram DMs, Google Reviews)
  • Follow up with leads, prospects, and lost patients
  • Coordinate patient appointments generated via online channels
  • Provide polite, consistent, and on-brand customer communication
  • Escalate complaints or sensitive issues to the relevant clinic/department
  • Educate and guide front desk receptionists on handling complaints and customer service professionally
Telemarketing
  • Make outbound calls to follow up with inquiries, upsell treatments, and reactivate lapsed patients
  • Maintain and update CRM/contact list
  • Track call outcomes and patient responses
  • Work closely with the operational team for appointment slot management
Social Media Advertising
  • Plan, create, and post consistent content (FB, IG, TikTok, etc.)
  • Collaborate with designers/clinics for photo/video content
  • Monitor ad performance (boosted posts, paid campaigns)
  • Work with agency/freelancer if needed for ad optimisation
  • Schedule posts and maintain social media calendar
Promotion & Campaign Execution
  • Assist Marketing Director in launching monthly promotions
  • Prepare promotional materials (banners, flyers, e-posters)
  • Ensure all clinics are aware and aligned with ongoing promotions
  • Track campaign effectiveness (leads generated, conversion rates)
Branding & Content Coordination
  • Ensure consistent brand voice and message across all platforms
  • Draft captions and content aligned with the brand image
  • Help in preparing testimonials, before-after success stories (with patient consent)
Market Research & Competitor Monitoring
  • Observe and report competitor pricing, promotions, and ad trends
  • Identify potential areas to improve patient engagement
Reporting & Data Analytics
  • Generate basic marketing reports weekly/monthly (e.g. number of inquiries, conversion rate, ad spend vsreturn)
  • Work closely with Finance & Ops for performance tracking
Internal Communication Support
  • Liaise with clinics to gather photos/videos/testimonials
  • Collect patient feedback for internal improvement
  • Support internal branding (e.g., staff highlights, festive greetings)
  • EPF
  • SOCSO
  • EIS
  • Annual Leave
  • Allowance
  • Yearly Bonus
  • Comission
  • Allowance
apartmentBright Nexus (M) Sdn BhdplaceKuala Lumpur, 8 km from Ampang Jaya
Oversee all aspects of marketing and event management.  •  Collaborate with departments to develop and execute events on time.  •  Manage event production, client communication and ensure customer satisfaction.  •  Develop promotion strategies...
business_centerHigh salary

Sales Marketing Executive - Ampang Jaya

apartmentHomevess Solution Sdn. Bhd.placeAmpang Jaya
Possess a Diploma in Marketing, Business Administration, or a related field.  •  Entry-level position suitable for fresh graduates with a strong interest in sales and marketing in interior design industry.  •  Proficiency in social media marketing...
thumb_up_altRecommended

Junior Marketing Associate

apartmentMW Infinity GlobalplaceKuala Lumpur, 8 km from Ampang Jaya
Ability to speak and write in English fluently.  •  Skill(s) Required: Communication, Event Marketing and Sales.  •  Excellent communication skills.  •  Professional attitude.  •  An outgoing, friendly personality, and a desire to meet new people...