[ref. f2226904] Customer Success Specialist (Reservation) - Korean Native
Agensi Pekerjaan JobScoper Sdn Bhd Petaling Jaya Full-time
Demonstrated experience in hotel reservations, concierge services, or customer service roles is a plus.
- Strong command of English & Korean is required; proficiency in multiple languages is highly desirable.
- Exceptional verbal and written communication skills.
- Courteous, confident, and possesses a high level of patience.
- Strong customer-first mindset and ability to perform well under pressure.
- Able to remain calm and professional when handling complaints or emergency situations.
- Capable of managing multiple tasks simultaneously and comfortable using digital tools and applications.
- Willingness to work on rotational shifts, including weekends, public holidays, and overnight shifts as required by operational needs.
- Assist guests in planning and booking reservations for Integrated Resort products and services.
- Identify and understand guests’ needs to provide tailored and personalized solutions.
- Demonstrate a customer-centric approach in all interactions with both internal and external guests across various communication channels.
- Deliver a high-touch, premium experience in line with the Company’s Service Strategy.
- Address and resolve first-level guest complaints with professionalism and a positive attitude.
- Respond to service requests promptly and efficiently, demonstrating agility and flexibility.
- Utilize sound judgment and emotional intelligence when managing guest concerns, and proactively escalate complex issues to the Manager on Duty for resolution.
- Stay well-informed about hotel events and activities to ensure accurate and timely information is provided to guests.
- Act swiftly and appropriately during emergency situations in accordance with hotel safety protocols.
- Contribute to the achievement of individual and team performance goals (KPIs).
- Provided training.
- Rotational Shift; 24/7, 5 working days.
- Provided language allowance.
- Provided housing allowance.
- Annual leave/Medical leave.
CBREKuala Lumpur, 11 km from Petaling Jaya
EOI : Financial Analyst - PTP (Korean Speaker/Fresh Grad)
Job ID
210393
Posted
06. Jun-2025
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Financial Analyst - AP...
Kuala Lumpur, 11 km from Petaling Jaya
about the company
Randstad is proud to announce our collaboration with a SSC for the Demand Planning team's expansion.
We are currently looking for Sales Support Coordinator (Korean Speaker), who will report to the Head of SSC to support sales...
CBREKuala Lumpur, 11 km from Petaling Jaya
Financial Analyst - Account Payable (Korean Speaker)
Job ID
223437
Posted
10. Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia...
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