Operation Customer Service

Proficiency in English and Mandarin is an added advantage

• Candidate possesses at least a SPM or above
• Minimum 1 years of experience in a customer service or import/export role within the freight forwarding or logistics industry
• Fresh graduates are also encouraged to apply
• Excellent organizational and time management skills, with the ability to priorities and multitask
• Well communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders
• Familiarity with customs clearance procedures and documentation requirements
• Proficiency in Microsoft Office suite, particularly Excel and Outlook
• A team player with a positive attitude and a commitment to providing exceptional customer service
• Handling customer inquiries and requests related to export and import shipments in a timely and efficient manner
• Coordinating with internal teams and external partners to ensure smooth import clearance and delivery
• Monitoring and updating customers on the status of their export/ import shipments
• Providing excellent customer service and building strong relationships with clients
• Competitive salary
• Opportunities for professional development and growth
• Work within a supportive team environment in a global company.
• EPF SOCSO