Social Media Assistant

At least 1 year(s) of working experience in the related field is required for this position

• Able to speak in English and Bahasa Malaysia
• Knowledgeable about Social Media platforms and tools and possess a clear understanding on how Social Media value adds to a business/brand
• Have the entrepreneurial in your approach and savvy value-added thinker
• Industry knowledge: Web 2.0 and social media related platforms, technologies, applications, development and challenges
• Ability to work independently and under pressure with high degree of confidentiality
• Strong understanding of current online marketing concepts, strategies and best practises
• Energetic, digital savvy and in tune with a wide variety of social media activities and opportunities (ie: Facebook, Instagram, Google, Youtube, Tiktok, etc)

• Write and design posts: Create engaging and relevant content, including captions, graphics, and videos, aligned with the brand's voice and objectives.
• Schedule posts: Use social media management tools to schedule posts at optimal times for audience engagement.
• Assist in brainstorming: Help the team come up with new content ideas, based on trends, events, or company initiatives.

• Engage with followers: Respond to comments, direct messages, and mentions in a timely and friendly manner to build brand loyalty.
• Monitor conversations: Keep an eye on user-generated content, mentions, and hashtags relevant to the brand or industry.
• Support customer service: Address basic customer inquiries or concerns via social media channels, escalating more complex issues to senior team members.

• Track social media metrics: Measure the success of posts using platform insights or external tools to track metrics like engagement, reach, and impressions.
• Prepare basic reports: Assist in creating weekly or monthly reports summarizing social media performance and suggesting improvements.
• Monitor trends: Stay updated on social media trends, industry news, and competitors' activities.

• Assist in campaign execution: Help with the planning, launching, and monitoring of paid or organic campaigns (e.g., giveaways, promotions, influencer collaborations).
• Content updates: Ensure all content aligns with the campaign strategy and adjust as needed based on performance.
• Coordinate with other teams: Work with marketing, design, or PR teams to support broader marketing efforts.

• Maintain social media calendar: Ensure all posts are scheduled in a timely manner and aligned with the content calendar.
• Research: Assist with finding potential influencers, trending hashtags, or content ideas that align with the brand.
• EPF
• SOCSO
• Yearly bonus