Technical Trainer and Support Specialist (Automotive)

Job Responsibilities:

• Develop training materials for new models and specific technical courses.
• Organize, conduct, and deliver training and assessments to fleet customers, service personnel and Technicians.
• Collect feedback from trainees and service managers about training courses for further improvement.
• Ensure dealers’ Technicians & service personnel have all necessary trainings and certification requirements.
• Ensure dealers’ best service quality by providing timely / up-to-date training according to market trend/requisition.
• Provide technical resolution and support to dealers, fleet customers, and internal department via online and/or on-site. (Including: technical investigation, root cause analysis and propose countermeasure).
• Analysis of key market indicators (warranty, VOC, DMS data etc.) to identify/early detection of vehicles’ quality/technical issues.
• Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.
• To implement and provide technical administration/information for dealers which included service/technical information and bulletin, field report and countermeasure action plan deployment.
• Ensure dealer and customer satisfaction by providing excellent field service and technical advice.
• Plan and perform dealer’s workshop improvement activity in term of operations.
• Plan and perform Workshop Tools and Equipment audit at service dealers.
• Representative for the company in dealing with Headquarters in terms of Technical related matter.
• Prepare, analyze and monitor dealer KPI report.
• Support for any company event which is related to operations and explanation.
• Plan and control section budgeting.
• Prepare daily, weekly and monthly reports to the management.
• Perform related duties as assigned or as the situation dictates.

Requirements:

• Candidate must possess at least Degree in Engineering or equivalent.
• Required language(s): Bahasa Malaysia, Chinese, English.
• Ability to speak and write in Mandarin is a plus. We are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.
• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably with working experience in automotive industry.
• Excellent oral and written communication & negotiation skills.
• Intermediate or advanced Microsoft Office skills.
• Applicants must possess a valid driving license for regular travelling.
• Applicants must be willing to work in Kuala Lumpur.
• Full-time position.

Employee Benefits:

• Annual Leave
• Sick Leave
• Maternity/Paternity Leave
• Compensatory leave
• Examination leave
• Pilgrimage holidays
• Transportation allowance
• Meal allowance
• Company laptop
• Annual health checkup
• Medical & Dental Insurance (cover spouse & child too)
• Sick visit
• Funeral allowance
• Vouchers or gifts for Employee's birthday/marriage /give birth
• Workplace activity
• Annual commendation
• Career Development
• Gym facility in office building

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.