Customer Service Officer (Call Centre) Mandarin Speaking
Integrated Health Plans (Malaysia) Sdn Bhd Seberang Perai Full-time
Good communication, interpersonal and customer engagement skills
- Mandarin speaking is a must to communicate with Chinese speaking clients
- Customer service experience is required, preferably in a call centre environment
- Excellent service mindset
- Team player who can work together with a big team
- Versatile and adaptive
- Medical and/or health insurance knowledge is an advantage
- Must be able to work in shifts, weekends and public holidays
- Handle incoming/outgoing calls and emails within the targeted service levels
- Act as the subject matter expert and provide coverage advice to customers on their enquiries
- Work with inter-departments to resolve customers’ enquiries
- Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
- Issue Letter of Guarantees for patients
- Book medical appointments on behalf of clients
- Perform any other administrative function whenever required
- Annual Leave
- EPF
- SOCSO
- EIS
- Annual Bonus
- Overtime Pay
- Performance Bonus
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• Kemahiran komunikasi dan penyelesaian masalah yang kukuh
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