Learning and Development Coordinator New

COMPANY OVERVIEW

The role includes identifying trainer stores, supporting new store openings, developing the company E-Learning platform, and updating training resources.

JOB RESPONSIBILITIES:

• Induct and train new and promoted retail PICs on company policies and procedures through tailored training plans and management courses.
• Follow up with trained PICs to confirm their understanding of company policies and procedures.
• Manage the Supervisor Development Programme to ensure proper induction into new roles.
• Support retail operations to deliver high levels of customer service and provide action plans for underperforming stores.
• Maintain accurate training records on a monthly basis.
• Collaborate with In-Country Managers and Area
• Managers to address specific training issues.
• Build successful working relationships with head office personnel.
• Identify trainer stores to welcome and train new team members and retail PICs.
• Support new store openings, including recruitment, training, team inductions, and retail support.
• Develop and manage the JD E-Learning platform to meet training and reporting needs.
• Ensure training resources are up to date, including the JD Intranet.
• Support retail during peak trade periods to achieve targets.

• Bachelor's degree qualification
• Proficiency in written and spoken English.
• Willingness to travel across SEA.
• Preferably from the retail industry with strong expertise in delivering customer service training.
• High standards of conduct, performance, and reliability.
• Strong organizational skills.
• Professional demeanor with drive and enthusiasm.
• Effective communication at all levels.
• Familiarity with Office applications (Word, Excel, PowerPoint) is advantageous but not necessary as training will be provided.

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