Customer Service Representative
Lucky Frozen Sdn Bhd Subang Jaya Full-time
Minimum SPM or Diploma in Business Administration, Marketing or related field.
- 1-3 years of experience in FMCG/sales support, merchandising, or retail operations
- Strong Excel and data management skills
- Good coordination and communication skills
- Detail-oriented with strong follow up discipline.
- Order & Sales Coordination
- Consolidate weekly pre-orders across key retailers (e.g, Lotus’s, Aeon, Hero)
- Coordinate and manage local indent orders between retailers and internal teams.
- Handle customer requisitions, including special orders and requests.
- Pricing & quotation management
- Update and maintain weekly pricing & quotations
- Ensure timely submission of pricing updates to customers (e.g, TF Value Mart)
- Inventory & Stock Monitoring
- Monitor stock levels, stock availability and expired dates.
- Provide regular updates on stock status to support sales planning and replenishment
- Trade & retail operations support
- Coordinate in-store activities such as sampling, roadshows and promotions.
- Support house-brand development and labelling coordinate with relevant stakeholders
- Ensure proper execution of retailer requirements.
- Reporting & Analysis
- Prepare weekly retailer fulfilment reports to track service levels.
- Compile retail sales data and support performance tracking
- Consolidate trade return data by brand and retailer for analysis
- Claims & financial documentation
- Manage A&P (Advertising & Promotion) claims, including tracking and submission
- Ensure all supporting documents are provided to finance for claims and deductions (TTA).
- Maintain proper documentation and filing for audit purposes
- Communication & Coordination
- Communicate monthly updates across Sales, Marketing and merchandising teams.
- Coordinate between regions (Penang, Johor Bahru, Langkawi) on national promotions
- Align regional execution with key account requirements.
- Assortment & Merchandising Support
- Coordinate product assortment across retail outlets.
- Support stock replenishment planning and special customer requests.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
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