Telesales & Sales Development Executive

JOB PURPOSE :

This role plays a critical part in expanding market reach, nurturing leads, and converting opportunities into long-term relationships, ultimately contributing to the overall growth and success of the organization.

KEY ROLES & RESPONSIBILITIES :

• Collaborate effectively within a small team to meet sales goals, guided by a team leader's coaching and support.
• Meet and exceed fixed-rate targets and lead contact rate KPIs.
• Engage donors with a positive and friendly attitude, creating opportunities to pitch products related to acquisition, conversion, upgrades, and reactivation.
• Handle objections effectively to close sales and improve donor engagement.
• Maximize opportunities for upselling and cross-selling services based on donor needs and capabilities.
• Accurately update donor interactions in the CRM system.
• Log both positive and negative customer feedback to help improve overall satisfaction.
• Ensure all fulfilment requests and data are submitted correctly to the processing team.
• Follow up or assign next actions per contact centre SOPs.
• Provide suggestions for process improvements and actively participate in initiatives to enhance call centre effectiveness.
• Quickly adapt and settle into new responsibilities as needed.
• Foster a positive and collaborative work environment among team members.
• Participate in training, coaching, and marketing-related activities assigned by management.

Sales Development

Lead Generation & Management:

• Develop and execute strategies to grow the lead pipeline in the Malaysia and Singapore market.
• Generate leads through cold calls, email outreach, and follow-ups on marketing inquiries.
• Qualify leads by identifying the right decision-makers, including C-level executives, for JAG Group Services.
• Pre-qualify leads and schedule discovery calls with the Client Management Team.
• Manage a sales funnel, track opportunities, and support long-term business development.
• Conduct market research to identify trends, potential industries, and competitor activities for strategic business planning.
• Maintain accurate and up-to-date lead and contact information.

EDUCATION / QUALIFICATIONS :

• Minimum SPM / O-Levels / STPM (Diploma preferred).
• Minimum 2 years of experience in telesales, telemarketing, or inside sales roles.
• Strong interest in sales and customer engagement.

KNOWLEDGE AND SKILLS :

• Proficiency in Mandarin or Cantonese is an advantage.
• Excellent communication and interpersonal skills.
• Empathetic and customer-focused attitude.
• Ability to multitask and adapt to fast-changing situations.
• Strong active listening and relationship-building capabilities.
• Effective time management and self-organization.
• Quick learner with openness to coaching and feedback.