Hr operations - german/french speaking

The role works closely with HRBPs, Centers of Excellence (CoEs), and business stakeholders to ensure HR services are delivered efficiently, compliantly, and with high employee satisfaction.

Key Responsibilities

• Manage tasks within the HR Operations Service Catalogue including employee data management, HR ticket resolution, approvals workflow, and policy execution.
• Ensure accuracy, compliance, and timeliness in delivering HR services, maintaining Right First Time and Service Level Agreement (SLA) standards.
• Employee & Manager Support
• Act as the first point of contact for HR-related queries, providing guidance on policies, procedures, and employment law.
• Process personnel action forms and handle employee relations matters within operational scope.

• Support onboarding and training of new team members, ensuring up-to-date process knowledge and compliance with internal controls.
• Provide guidance to peers and assist with knowledge documentation.

• Work closely with HRBPs, CoEs, and Payroll to support HR initiatives and ensure consistent execution.
• Participate in HR system rollouts, process improvements, audits, and compliance reviews.

• Support the development, implementation, and communication of HR policies and procedures in line with legal requirements and best practices.
• Ensure readiness for internal and external audits by maintaining accurate records and documentation.

• Internal: HRBPs, Managers, Employees, Payroll, CoEs
• External: Vendors, Government agencies, HR system providers

• Bachelor’s degree in HR, Business Administration, or related field (preferred)
• Minimum 1- 4 years of relevant HR experience, preferably in a shared services or operations environment
• Hands-on experience with HRIS/HCM systems such as SAP SuccessFactors
• Good knowledge of employment laws and HR operational policies
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Excellent communication in English; B2 proficiency in German/French is an advantage
• Detail-oriented, proactive, and able to work in a fast-paced, dynamic environment
• experience

• skills

• qualifications

• education

Bachelor Degree

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